Live Agent Teleservices
CMR is proud to offer clients a strong, domestic call center solution for customer service and sales support. Our agents are trained and experienced professionals who deliver:
- Inbound Customer Service and Sales
- Outbound Customer Service and Sales
- Market Research
- Surveys
- Technical Service
Because our contact centers are located in Indiana and Illinois, CMR's operator agents have regionally neutral accents. Both centers are located in the rural Midwest near state universities and draw from a largely educated labor pool.
Collectively, our Indiana and Illinois contact center facilities are equipped with approximately 400 blended inbound and outbound agent stations. In addition to the agents who report to CMR's "brick and mortar" facilties, we also employee many "at-home" or "in-home" agents. The ability for CMR to manage an "at-home" agent reduces employee turnover, increases employee satisfaction, and increases the amount of qualified agent applicants needed to support our client needs.
To learn more about putting CMR's live agent teleservices to work for your business, please call us toll-free at 1.800.500.6006.