Technology

CMR's business model has allowed us to re-invest continually in our business systems and ultimately provide our clients with the most innovative technology available in the market today.

Our clients can deploy Universal Agents or agents who can manage multi-media interactions such as live incoming customer calls, outbound predictive dialing, email communication, and chat services. We maintain a full-service staff and additionally cultivate relationships with remote and in-home agents as a mobile workforce.

Our Internet Protocol (IP) platform unifies every aspect of business communication. For ACD-routed multimedia interactions, the IP PBX provides call recording, outbound dialing, voice and unified messaging, scripting and detailed, cradle-to-grave reporting.

CMR's technology platform also allows clients to access our online Web-based inventory system for order processing, product monitoring and shipping information. In addition, CMR's technology offers clients real-time inventory, detailed reporting, and automatic notification/replenishment processes.

For more information about putting CMR's technology to work for your business, please call us toll-free at 1.800.500.6006.